Frequently Asked
Questions

 

General

 
Do I have to create an account on K Clothing Australia to shop at the store?

No, you can simply checkout as a guest. However, by creating an online account you can:

  • Checkout faster in the future.
  • Review your orders.
  • Update and save your shipping details.
  • Access your Wishlist.
  • Receive information about sales ,special offers and promotions.
 
Where is K clothing based?

We are based in Australia, all our orders are sent from Sydney.

 
q: Can I Use Promo Codes?

You can simply sign up on K clothing Newsletter and receive promo codes and notifications on Regular basis.

You can also follow us on our social media accounts(Facebook,Instagram..) to gain access to some amazing offers.

 

ORDERS

 
How do I return my order?

You need to contact K Clothing customer service within 24 hours from receiving the parcel. The goods need to be undamaged and in their original condition. Customer service will advise you with the best options.

 
What do I do if my order is damaged?

You need to take a photo of the faulty/damaged item and email it to Sales@kclothing.com.au within 24 hours , the customer service team will assess it and organise the return.

You can also use our Contact Us Page.

 
How can I check the status of my order?

You can check the status of your order on The accounts page.

 

Shipping Details

 
How long will it take me to get my order?

We dispatch our orders within 24 business hours, in most case it will take from 1-4 business days.

 
How do I track my order?

You will receive an email from K Clothing within 1 business day with a link to track your order.

 
Do you offer express post service?

We certainly do, you will find the option to select express post on checkout.

 
 
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